Centralize support tickets, enforce SLAs, build self-service knowledge bases and FAQs, and maintain high customer satisfaction for businesses across Uganda.
Designed for fast-growing companies in Uganda and global businesses requiring connected operations.
Capture support requests from web forms, client portals, email, and internal staff desks.
Categorize tickets by Urgent, High, Medium, and Low with custom SLA deadline timers.
Publish searchable troubleshooting articles and FAQs to reduce repetitive support inquiries.
Allow clients to submit tickets, review resolution history, and reply directly online.
Enter data once in People and have it populate your entire ERP system instantly.
Trigger automated ledger posts, stock updates, approval workflows, and client notifications.
View real-time reports with UGX and multi-currency values across your executive dashboard.
Yes. Configure category routing so technical tickets route to IT and billing tickets route to Finance.
Yes. Both agents and clients can upload diagnostic files, logs, and screenshots.